Thank you for visiting www.oldeyorkroadfurniture.com. We are committed to offering our customers the highest level of care possible. On this page you will find information to help you make the most of your shopping experience. If you do not find the answer to your particular question below, please feel free to contact us and we will be in touch with you within one working day.
Our regular store hours are 8:30 am to 5:30 pm EST Monday through Sunday.
30 DAY MONEY BACK GUARANTEE
We are so certain you will be pleased with your purchase that we offer a 30 Day Money-back Guarantee.
•If you are unhappy for any reason, please contact us for a Return Authorization Number.
•A Return Authorization Number is required for all returns.
•The 30 days starts when your order has been completely delivered and your return must be in transit to us by the 30th day.
•Does not apply to special orders and orders that are being held in our warehouse for a delayed delivery date.
•Once the merchandise is returned, we will issue a full refund on the product cost, less all return shipping charges and re-stocking fees.
•Please keep all the original packaging to ease return shipping. For Platinum White Glove orders a repackaging fee will be applied.
Please note that it is the Customer's responsibility to inspect all freight for damage and/or carton damage at the time of delivery. These areas of concern must be notated on the delivery receipt. (example: carton damage or non-receipt of services such as: items not brought into the room of choice, assembly not performed).
All items are fully insured with the Freight Carrier against damage in transit with the notation of such damage on the delivery receipt. Options are limited in cases when the delivery receipt is not notated with all issues. In the rare event that you receive a damaged item the following steps must be taken:
1.Accept delivery of your complete order.
2.Contact us within 48 hours of delivery so that we can remedy the issue.
3.Any damage to the products or to the boxes must be noted on the delivery receipt.
Having the damaged furniture in your home allows us to remedy the issue quicker and also provides you with furniture to use in the meantime. Great Priced Furniture will repair to first quality or replace your damaged furniture. Any damage must be reported to us within 48 hrs of delivery.
If you choose to return an order with damage it can be returned using our 30 Day Money Back Guarantee.
Regular orders can be cancelled before they are released to shipped. Special orders and orders that are being held in our warehouse for a delayed delivery date can not be cancelled. After a regular order has shipped it can be returned using our 30 Day Money Back Guarantee. Please call 123-456-7890 to cancel your order.
All items come with a 1 Year Manufacturers Warranty against manufacturing defects.
ORDER PROCESSING TIME
Please allow 1-2 weeks from the date of your order for order processing.. If rare unexpected delays occur, you will be notified immediately.
CANADA & INTERNATIONAL SHIPPING RATES
Please Contact The Store for details.
US SHIPPING RATES
We are happy to provide the lowest rate possible for our local and nationwide customers. We only use the most dependable shipping companies in the industry.
WHITE GLOVE DELIVERY SERVICE
•Please allow 4-8 weeks for White Glove Delivery.
•Does not have size/weight limitations. Available on all products.
•Please make us aware of any specific arrangements needed to gain access to your residence such as spiral staircases,narrow halls, or freight elevator appointments.
•Includes furniture assembly and placement
•Includes box and debris removal.
•Hanging Wall Mirrors
•Floor/Wall support anchors
PREFERRED METHODS OF PAYMENT
For your convenience we accept American Express, VISA, Master Card,Discover, PayPal, Google Checkout and GE Bill Me Later Financing.